IT Help Desk

Cressman Library, main floor
610-606-4635
helpdesk@cedarcrest.edu

Call Center Hours

Monday - Friday
8:30am - 8:00pm

Saturday-Sunday
9:00am - 5:00pm

Information Technology

Information Technology is committed to supporting the needs of all members of the Cedar Crest community. Our staff provides a broad range of technology services, including help desk services and lab support, AV/Media services, software and application support, and networking services.

Where to Go for Help:

  • Network Login or Email login issues:
    • Information Technology Helpdesk at ext. 4357 Cressman Library main floor M-F 8:30am – 8:00pm & Sa-Su 9:00am - 5:00pm
      (off-campus call 610-606-4635)
  • Accessing My CedarCrest
    • Information Technology Helpdesk at ext. 4357 Cressman Library main floor M-F 8:30am – 8:00pm & Sa-Su 9:00am - 5:00pm
      (off-campus call 610-606-4635)
  • Accessing or Using Cedar Crest Online:
    • Should you experience difficulty logging into My CedarCrest or the Cedar Crest Online link, please contact the Cedar Crest IT HelpDesk at 610-606-4635 or email helpdesk@cedarcrest.edu.
    • If you experience difficulty using Cedar Crest Online, please contact Cedar Crest Online Helpdesk directly at 800-585-5257 or CedarCrestTech@onlinestudentsupport.com.
  • General Technology questions/issues:
    • Information Technology Helpdesk at ext. 4357 Cressman Library main floor M-F 8:30am – 8:00pm or email helpdesk@cedarcrest.edu
  • Help Using Microsoft Word, PowerPoint, Excel, or Technology in General:
  • Help for other course-specific software:
    • If you are unfamiliar with the software, contact your professor for assistance. These programs are not supported by our consultants.
  • Paper/Toner Issues in the Computer Labs:
    • Call the IT Helpdesk at ext. 4357 (HELP).