Services for Students
Assistance is available in the following areas:
- Network/Email Accounts
- Support for Internet Access from Residence Halls
- Computer Labs
- Technology Help for Students
- Support for Student Owned Computers
- AV Equipment Reservation
All students are assigned a network and email account for the duration of their attendance at Cedar Crest College. These accounts are free of charge. Students are expected to be familiar with, and apply student handbook guidelines as they apply to computer usage.
All residence halls are connected to the campus Ethernet and Wireless network. If you encounter any technical problems after you have connected your computer in your room, please contact the Information Technology Help Desk (ext. 3348).They will assist you in diagnosing the problem.
All currently-enrolled students have free use of the computer labs. Lab computers have full access to the campus network, the Internet, and email. Student lab consultants, based in the Cressman Library, are the first line of help for students who encounter problems with software or hardware and can be reached by phone extension HELP (4357) or email (firstname.lastname@example.org). Student lab consultants can answer questions about network software applications and respond to general computer problems.
Information Technology staff hold workshops throughout each semester on technology topics such as email and online presentations throughout the year. Notices for upcoming workshops are part of the weekly events calendar and email.
Information Technology provides limited support to students with connecttivity issues in Residence Halls and to the wireless network on campus
- If the problem you are encountering is determined to be network related, our office will work to resolve the problem as swiftly as possible.
- If the problem is determined to be hardware related, you will be referred to the vendor from whom you purchased your computer. If your computer is no longer under warranty, our office offers a drop-off service with an outside computer repair vendor, IntegraONE. See below for details.
- If the problem is related to software you purchased and installed on your computer, you will be referred to the software manufacturer.
Many problems reported to Information Technology arise from unfamiliarity with the features and proper use of software. New students should be sure to attend one of the many Introduction to Computing at Cedar Crest sessions offered.
Personal PC Repair Service
Cedar Crest has partnered with IntegraONE from Allentown to provide student and employee support for personally owned computers. IntegraONE’s computer support offers a service enhancement to provide full support beyond the troubleshooting that Information Technology currently provides to students. This expansion of computer support now covers software, hardware, and malware on any manufacture of computer. IntegraONE is an authorized repair and warranty center for HP, Lenovo, IBM, and Apple so that service may be free of charge depending on the issue and warranty on the computer. If not covered by warranty or service agreement, this service is offered at the reduced rate of $75/hour ($50 minimum).
Students and employees requesting service must complete the form located under the IT tab on My Cedar Crest. IntegraONE will contact each requester to discuss the situation, and to arrange a drop-off time. Laptop computers can be dropped off at the Information Technology Helpdesk for pick-up by IntegraONE. Customers with desktop computers must schedule a pick-up time from IntegraOne directly, or they can drop it off at IntegraOne’s service department.
Information Technology provides FREE AntiVirus software to all current Cedar Crest students and employees. To download the software, visit the IT tab on My CedarCrest. Please Note: This software is offered as a courtesy. Installation and support of the product is not provided by Information Technology. Students are still responsible for updating their own virus definitions.
Audio Visual equipment required for student assignments or projects must be requested through the class instructor or group advisor. However, Cedar Crest students may check out camcorders, tripods, and cassette players from the Audio Visual Services department to be used for classroom or student organization projects. Students must call Audio Visual Services in advance and arrange for a pickup and drop off time. To ensure equipment availability, make reservations at least 7 days in advance.