Key Initiative 3:
Case Management Certificate

Certified case managers work with agencies and service providers to ensure effective coordination in the handling of cases and information. Case managers serve as liaisons between clients, their families, and community agencies that offer assistance, maintaining case records and documentation and ensuring that agencies have the appropriate information. Case Management requires knowledge and skills in assessing, planning, linking, monitoring, recording, and evaluating.

The goal in the Certificate for Case Management is to meet the educational needs of those individuals seeking to learn the skills and practice of case management. Students will research and discuss theories and issues in case management and develop a knowledge and understanding of managed care and healthcare delivery systems. They will learn to assess patient care and advocacy needs in determining patient priorities in case management and become knowledgeable in health law, professional ethics, and risk management issues. Case Management is a growing segment in the healthcare industry. Case managers are in demand in healthcare delivery, HMOs, PPOs, insurance companies, hospitals, home health, behavioral health, and geriatrics. This certificate program is targeted toward RNs and social workers as well as ancillary licensed health care workers such as physical therapists, rehabilitation counselors, nurse educators, psychologists, occupational therapists, respiratory therapists, and service providers in the healthcare insurance industry. According to the U.S. Department of Labor, employment of healthcare case managers is expected to grow faster than the average for all occupations.

Case Managers are in high demand in the health care services industry, including managed care companies, hospitals, long-term care, home health agencies, drug and alcohol rehabilitation, physical rehabilitation hospitals, disability management, occupational health, and MH/MR (mental health/mental retardation). The health care insurance industry also needs qualified case managers to work with client/providers to enhance the quality and cost-effectiveness of care delivery.

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