Office of the Ombuds
The Ombuds will arrange a confidential meeting at a time and a place convenient for you. It is helpful if you make an appointment. A face to face is most effective, but the Ombuds can work with you over the phone. They generally do not work through email communication and discourage you from emailing any confidential information.
To safeguard confidentiality, I prefer to not schedule appointments or provide ombuds services by email. For an appointment, please call x3426 or (610) 657-7241.
About the Ombuds Office
The Ombuds Office is a place where all members of the Cedar Crest College community are welcome to come and talk in confidence about any campus-related concern. The Ombuds supports collaborative dispute resolution that fosters civility and mutual respect.
What You Can Expect?
The Ombuds Office provides a free, friendly and confidential service to help you solve your problems.
Who Can Use This Service?
Any CCC faculty or staff member can contact the Ombuds Office for help in finding just, fair and equitable solutions to problems encountered within the College – especially those that have not been adequately addressed through the usual channels.
Why Come to the Office?
People can come to the office for many reasons. Sometimes visitors just want to talk. Some are reluctant to use formal channels. Some just don’t know where else to go with their issues. And some have tried other ways to get help but have not found what they need. If you are not sure whether this service can help, please contact the Ombuds Office, no matter how big or small your issue.
When Should You Come to the Office?
You can contact the Ombuds as a first step, a last resort, or anywhere along the way. They can listen, help you sort out your situation and plan your next step — if you want to take a next step. The Ombuds can assist you in seeking fair, equitable, and effective solutions to your problems through informal processes. They also provide referrals to sources of expertise or decision-making on particular problems or procedures. The Ombuds Office supplements, but does not replace, the College’s formal channels for grievance, investigation and adjudication.